Customer Technical Support Specialist (CRC)

Job description:

Do you have aircraft systems and structure technical knowledge, have you worked in customer support environment and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Customer Technical Support Specialist to join our A220 Customer Response Center team based in Mirabel (Québec, Canada), where you will work jointly with the other Airbus departments supporting A220 customers around the world.

You will be part of the Technical Help Desk team responsible for providing and coordinating required support to enable efficient operation of the A220 fleet worldwide. The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Customer Technical Support Specialist will be to respond to customers enquiries, which involve resolving a wide range of in-service issues within a 24/7 environment.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

• Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.

• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

• Respond to customers technical and troubleshooting queries, which involve resolving a wide range of in-service issues within a 24/7 environment;

• Establish and maintain a strong collaborative relationship with the different Customer Support departments and Field Services teams, and coordinate activity to ensure prompt response to customer queries;

• Perform an initial structural damage assessment and suggest actions / repairs based on approved technical data such as the structures repair publication;

• Create step-by-step action plans for troubleshooting mechanical systems or avionics;

• Ensure a first time quality response to customer’s technical and troubleshooting queries;

• Maintain optimal quality and follow up of the CRC communications with customers, ensure professional and timely closure;

• Work closely with the CRC Section Chief to identify the optimal solutions to technical interruptions and out of service events;

• Based on availability, some travel may be required to support On-site activities (AOG’s, heavy checks, etc.)

Your profile:

• You have AME Licence M or E and/or Bachelor degree in aviation engineering or equivalent;

• You have three (3) to five (5) years experience in aircraft maintenance and/or engineering;

• You have a good level of knowledge of aircraft systems and structures and are able to use common sense in your daily activities;

• You have the ability to deal effectively with customers, under somewhat stressful circumstances;

• You have the ability to make good and accurate decisions exercising good judgment skills;

• You have strong interpersonal and communication skills (French and English);

• You have customer support experience;

• You have a good knowledge of aircraft Maintenance and Flight Ops manuals;

• You enjoy working within a passionate, determined and flexible team with different backgrounds.

In this role, the job holder will work on a rotational schedule model 5/5/4, will report to the CRC Section Chief.

This role involves travels for business (worldwide).

Travel Required: Occasional travel within [country] & Overseas

Regular business travels will be expected; consequently, you must be willing to travel accordingly.

Travel Required: ~25% Domestic and International.

Possible on-call duties during week-ends and/or holiday seasons.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

Legal entity:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Engineering, Technical Support & Customer Service <JF-CS-PS>

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