Specialist - Customer Experience - Airport - Permanent Part-time - Proactive Recruitment

Location: Thunder Bay, ON, Canada (on-site)
Starting Salary: 19.88 $/hour (part-time)
Department: Canadian Airports and Strategy – Customer Experience
Category: Unionized (UNIFOR)
Position Type: Part-time

The Position

Air Canada is currently seeking Customer Experience Specialists to join its team at Thunder Bay airport. In this role, you will be in direct contact with our customers. You will play an important role in ensuring that all our flights are ready to depart safely on time, and by assisting customers at the airport, at every customer interaction point of their journey.

If you are an enthusiastic, caring person who loves working with people, you could be very close to landing your ideal job.

What will your day look like?

As a Customer Experience Specialist at Quebec City airport, you will be part of a dynamic and diverse team of Air Canada welcoming agents and representatives. You will need to contribute to the smooth running of the customer experience:

• Check in customers, then prepare and issue boarding passes.
• Assist customers during pre-boarding and provide information on flight schedules and connections.
• Assist customers with special needs during their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Move around the airport to reach the work areas to which you are assigned.

Watch this video to learn more about the Customer Experience Specialist role: https://www.youtube.com/watch?v=KyHEfhjMl0c

Your Benefits

As one of Canada's leading employers, we ensure we reward our employees well by offering them many benefits:

• Air Canada employees love to travel and our employee travel benefits program is one of the most generous in the industry. You will be entitled to travel benefits for you and other eligible persons when you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of benefit plans, including health and dental care plans.
• Training and development tools are also offered to help you reach your full potential.

Qualifications

Required Skills and Experience

• Availability to attend and successfully complete a five to seven week full-time paid training.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.
• Ability to lift, push, pull, and provide wheelchair service to customers with reduced mobility.
• Ability to work to tight deadlines, to ensure punctuality.
• Ability to meet Air Canada's attendance and dress code standards.
• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong problem-solving and solution-finding skills, in accordance with Air Canada policies and guidelines.
• Attention to safety and security.
• Demonstrate punctuality and reliability to support the overall success of the team in a fast-paced environment.
• Candidates must be authorized to work in the country concerned at the time the job offer is made. The search for any work permits/visas or other necessary authorizations is the sole responsibility of the candidates for this position.
• Obligation to obtain and maintain all applicable transport security clearances, as well as additional authorizations. Please consult the Transport Canada website for more details.

Language Requirements

All things being equal, preference will be given to bilingual candidates.

Get your career off the ground!

Don't miss this unique opportunity to participate in the growth and expansion of Canada's largest airline. Embark with us and watch your career take off.

Diversity and Inclusion

Air Canada is firmly committed to diversity and inclusion, and aims to create a healthy, accessible, and rewarding workplace that values the unique contribution of our employees to the success of our Company.

As an equal opportunity employer, we accept applications from all individuals to build a diverse workforce that is representative of the diversity of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but will only contact those selected for the next step of the process.