Specialist - Customer Experience - Airport - Proactive Recruitment

Location: Ottawa, ON, Canada (on-site)
Starting salary: $19.88 per hour
Branch: Canadian Airports and Strategy - Customer Experience
Category: Unionized personnel (Unifor)
Position type: Full-time

The position

Currently, Air Canada is looking for Customer Experience Specialists to join its team at the Edmonton airport. In this role, you will be in direct contact with our customers. You will play an important role in ensuring all our flights are ready to depart on time and safely, and in assisting customers at the airport, at every moment of customer interaction during their journey.

If you are an enthusiastic, caring person who loves working with people, you might be very close to landing your ideal job.

What will your day look like?

As a Customer Experience Specialist at the Ottawa airport, you will be part of a dynamic and diverse team composed of greeting agents and Air Canada representatives. You will contribute to the smooth running of the customer experience:

• Check in customers, and prepare and issue boarding passes.
• Help customers during pre-boarding and provide information on flight schedules and connections.
• Provide assistance to customers with special needs during their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Stay on the move across the airport to get to the work areas you are assigned to.

Watch this video to learn more about the role of Customer Experience Specialist: https://www.youtube.com/watch?v=KyHEfhjMl0c

Your benefits

• As one of Canada's leading employers, we ensure we reward our employees well by offering them many benefits:
• Air Canada employees love to travel and our employee travel privileges program is one of the most generous in the industry. You will be entitled to travel privileges for yourself and other eligible persons when you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of benefit plans, including health and dental care plans.
• Training and development tools are also offered to help you reach your full potential.

Qualifications

Necessary skills and experience

• Availability to attend and successfully complete a paid full-time training of five to seven weeks.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work within tight deadlines to ensure punctuality.
• Ability to respect Air Canada's attendance and dress code standards.
• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong ability to solve problems and find solutions, in compliance with Air Canada's policies and guidelines.
• Attention to safety and security.
• Eligibility to work in Canada.
• Obligation to obtain and maintain any applicable transportation security clearance, as well as additional authorizations. Please consult the Transport Canada website for more details.

Language requirements

The candidate must master English as well as one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, Arabic, Hebrew, Portuguese, Hindi or Punjabi.

Get your career off the ground!

Do not miss this unique opportunity to participate in the growth and expansion of Canada's largest airline. Embark with us and watch your career take off.

Diversity and inclusion

Air Canada is resolutely committed to diversity and inclusion, and aims to create a healthy, accessible and rewarding workplace that highlights the unique contribution of our employees to the success of our Company.

As an equal opportunity employer, we welcome applications from all individuals in order to provide a diverse workforce representative of the diversity of our customers and the communities where we live and offer our services.

Air Canada thanks all applicants for their interest, but will only communicate with those selected for the next steps of the process.