Customer Experience Specialist - Full-Time

Location: Quebec, QC, Canada (on-site)
Starting Salary: $19.88/hour
Department: Canadian Airports & Customer Experience Strategy
Category: Unionized (UNIFOR)
Employment Type: Full-Time

The Position

Air Canada is currently looking for Customer Experience Specialists to join its team at the Quebec City Airport. In this role, you will be in direct contact with our customers. You will play an important role in ensuring that all our flights are ready to depart safely and on time, and in assisting customers at the airport at every moment of customer interaction during their journey.

If you are an enthusiastic, caring person who loves working with people, you could be very close to landing your ideal job.

What your day will look like

As a Customer Experience Specialist at the Quebec City Airport, you will be part of a dynamic and diverse team of greeting agents and Air Canada representatives. You will need to contribute to the smooth running of the customer experience:

• Check in customers, then prepare and issue boarding passes.
• Assist customers during pre-boarding and provide information on flight schedules and connections.
• Provide assistance to customers with special needs during their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Stay on the move from one end of the airport to the other to get to the work areas to which you are assigned.

Watch this video to learn more about the Customer Experience Specialist role:

Your Benefits

As one of Canada's leading employers, we ensure we reward our employees well by offering many benefits:

• Air Canada employees love to travel and our employee travel privileges program is one of the most generous in the industry. You will be entitled to travel privileges for yourself and other eligible persons when you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of employee benefit plans, including health and dental care plans.
• Training and development tools are also offered to help you reach your full potential.

Qualifications

Required Skills and Experience

• Availability to attend and successfully complete a paid five- to seven-week full-time training program.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work under tight deadlines to ensure punctuality.
• Ability to respect Air Canada's attendance and dress code standards.
• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong ability to problem solve and find solutions in accordance with Air Canada policies and guidelines.
• Attention to safety and security.
• Show punctuality and reliability to support the overall success of the team in a fast-paced environment.
• Candidates must be authorized to work in the country concerned at the time the job offer is made. The search for any necessary work permits/visas or other authorizations is the sole responsibility of candidates for this position.
• Obligation to obtain and maintain any applicable transportation security clearance, as well as additional authorizations. Please consult the Transport Canada website for more details.

Language Requirements

Priority will be given to candidates bilingual in English and French. In addition, special attention will be given to candidates who are fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada operates in a global industry with a clientele from all over the world and aims to offer all its customers a positive and memorable travel experience.

Make your career take off!

Don't miss this unique opportunity to participate in the growth and expansion of Canada's largest airline. Embark with us and watch your career take off.

Diversity and Inclusion

Air Canada is firmly committed to diversity and inclusion, and aims to create a healthy, accessible, and rewarding work environment that showcases the unique contribution of our employees to the success of our Company.

As an equal opportunity employer, we welcome applications from all individuals to build a diverse workforce representative of the diversity of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but will only communicate with those selected for the next steps.