Specialist - Training - Air Canada Cargo - NRT

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career off by joining our innovative and diverse team at the forefront of passenger air transport.

The incumbent of this position is responsible for ensuring the delivery and coordination of training functions within the Air Canada Cargo directorate and supporting Cargo Operations. They liaise with Cargo Operations, the Customer Service unit, Dangerous Goods, warehouse personnel, Sales, general management, and external third parties. They are also responsible for ensuring training compliance with service level agreements for all Air Canada products, procedures, and processes. The successful candidate will provide assistance to the Trainer - Air Canada Cargo and the Partner - Ground Services Performance - Air Canada Cargo for the delivery of training at various locations.

Responsibilities:

• Ensure the delivery of classroom and virtual training covering all mandatory requirements.
• Supervise and manage all e-learning training to ensure compliance with required standards.
• Ensure the delivery of training on Air Canada operating systems.
• Respond to operational training requirements to include, but not limited to: cargo reservations, air waybill data entry, inbound and outbound flight processing, service and system procedures, warehouse procedures and related responsibilities, e-commerce, Air Canada Standard Operating Procedures (SOP), security, and Dangerous Goods.
• Deliver training on soft skills, such as Customer Service.
• Research and develop training material based on local requirements, including: lesson plan, reference guide, handouts, exercises, exams, and PowerPoint presentations.
• In collaboration with the YUL Cargo Training and Development team, review company training as needed to meet local and international requirements.
• Collaborate with warehouse work trainers to cover: operational material, forklift operation, Pristine Condition manual handling techniques, other on-the-job training for new employees.
• Collaborate with and supervise office work trainers to cover: reception functions, import and export procedures, Load Planning (Weight and Balance), other on-the-job training for new employees.
• Manage the onboarding of new employees.
• Assist auditors during station audits.
• Provide training to international stations to ensure compliance with Air Canada Standard Operating Procedures, as needed.
• In collaboration with the Vendor Management team, implement new on-site station procedures and provide the required training.
• Work with general sales agents and ground services specialists to provide instructions, procedural information, and advice.
• Provide support to various stations, particularly for security-related issues.
• Assess needs for new or additional training.
• Perform other training-related tasks delegated by the Trainer - Air Canada Cargo and the Partner - Ground Services Performance - Air Canada Cargo.
• Ensure the safety, compliance, and efficiency of Cargo Operations by ensuring compliance with regulatory and Company requirements.
• Perform tasks related to Cargo Operations, including documentation, research, filing, and archiving of various cargo-related records and manuals, preparation of manifests, and handling phone calls.
• Issue transport documents, cross-border flight manifests, and customs documents.
• Prepare load instruction sheets in accordance with Company procedures and regulations.
• Prepare and supervise import and export shipping activities, and coordinate load planning, weight and balance, warehouse, ramp, and cargo handling activities to ensure safe and punctual departures.
• Manage operational resources, equipment, unit load devices, and flight capacity to meet operational and commercial needs.
• Verify and manage shipments received from agents, forwarders, other air carriers, and other interested parties.
• Identify and report discrepancies or anomalies in documentation to protect the Company's interests.

Qualifications

• Experience in training delivery, essential.
• At least two years of experience in Cargo, preferably in Operations.
• Excellent knowledge of cargo processes and procedures.
• Willingness to travel to deliver, attend, or develop training.
• Hold a Dangerous Goods Specialist certification or qualification.

Conditions of employment:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining necessary work permits, visas, or other authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

All things being equal, preference will be given to bilingual candidates.

Diversity and inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights our employees' unique contribution to our company's success.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.