Fatigue Risk Management Program Specialist - Temporary

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Reporting to the Senior Manager - Fatigue Risk Management Program, the Fatigue Risk Management Program Specialist is responsible for the strategic oversight, management, and coordination of the Flight Operations Fatigue Risk Management Program, in accordance with regulatory requirements (Transport Canada) and industry standards (International Civil Aviation Organization [ICAO]/International Air Transport Association [IATA]) and recommended practices.

The incumbent is responsible for the daily processing of fatigue reports and data relevant to the Fatigue Risk Management Program. This person ensures the proper processing of fatigue reports, fatigue-related events, and fatigue surveys, as well as the preparation of other documents as needed regarding the Fatigue Risk Management Program.

They act as a Flight Operations expert regarding the Fatigue Risk Management Program and, in collaboration with Flight Operations management, play a leadership role – with the indicated responsibilities – regarding the coordination of fatigue reports and fatigue-related events. The incumbent is responsible for processing all fatigue reports and fatigue-related events for the department and assists in holding quarterly Fatigue and Safety Action Group meetings and other related meetings as directed by the department head to ensure that fatigue risk concerns are presented and addressed in accordance with Fatigue Risk Management System (FRMS) protocols. They will also support management, the Corporate Safety team, and Investigations by providing necessary direct support for investigations or additional information regarding fatigue risks.

As a Fatigue Risk Management Program Specialist, the incumbent may produce initial reports including factual information, information analysis, findings, and contributing factors, and make recommendations to relevant management.

They are a key element of the FRMS, providing data to management regarding flight operation risk management. They coordinate safety issues with personnel from other directorates having relevant expertise and ensure that cross-functional issues are properly presented, communicated, and understood.

Responsibilities:

• Ensure that all fatigue reports and fatigue-related events are reviewed and accepted within five business days, whenever possible.
• Ensure that all fatigue reports are finalized within the timelines indicated in the Fatigue Risk Management Manual, ideally within 30 business days following their receipt, whenever possible.
• Ensure that all reports on unforeseen operational circumstances are reviewed and accepted within five business days, whenever possible.
• Establish appropriate links and support structures with Flight Operations, Corporate Safety, Crew Planning, and Crew Scheduling to ensure proper follow-up on fatigue reports.
• Lead, manage, and conduct activities necessary to identify and analyze fatigue-related hazards and latent risks, and investigate such risks and hazards.
• Lead and manage trend-analysis processes regarding fatigue events and unforeseen operational circumstances.
• Manage activities necessary to perform appropriate risk assessment regarding fatigue reports and fatigue-related events.
• Manage a process to officially monitor and track corrective actions and subsequent performance resulting from safety issues and investigations.
• Ensure the management and coordination of the process to provide de-identified reports to internal departments and external bodies upon request.
• Manage support and assistance granted in the case of special projects.
• Support the evaluation, management, and monitoring of exemptions and deviations related to the Fatigue Risk Management System (FRMS).
• Coordinate and support fatigue studies as well as fatigue data collection activities, including participant coordination, study management, and analysis of study results.
• Manage the deployment, monitoring, and management of actigraphs used in operational fatigue studies.
• Manage fatigue reports and fatigue-related events from the AlertSafe system, including debriefings of flight crew, flight attendants, ground personnel, and any other concerned group as needed for the investigation.
• Manage the process to provide informed feedback to flight crew regarding fatigue reports and fatigue-related events, as well as related reports across all operational sectors.
• Regularly present reports to Flight Operations regarding fatigue issues, trends, and reports as needed.
• Provide formal presentations on fatigue risks to Fleet Management heads and training sessions as needed.
• Provide direct support to the Fatigue and Safety Action Group and the Flight Operations Safety Council, including presentation of statistics, risks, trends, and main concerns regarding fatigue.
• Highlight first-order problems and concerns and offer industry comparisons regarding fatigue performance and risks.
• Provide well-written, research-supported professional documents to the media and internal promotional and awareness publications for the FRMS and Fatigue Risk Management Program.
• Provide well-written, research-supported professional documents addressing fatigue risk issues and concerns for publication in professional journals and for awareness purposes.
• Ensure that their section maintains close working and professional relations with frontline pilots and allows two-way personal communication between the latter and the Fatigue Risk Management Program.
• Provide detailed reports comparing Air Canada's fatigue risk reports with those of the industry. Identify negative trends and best practices where applicable.
• At the request of the investigation team, provide necessary support for fatigue risk investigations, and produce an initial report as needed containing factual information, information analysis, findings, contributing factors, and recommendations to relevant management.
• Designate and request material, human, and financial resources necessary for fatigue risk management to successfully carry out assigned tasks.
• Keep abreast of industry trends and request training and procedure updates as needed regarding investigative knowledge, principles, methods, and best practices.
• Manage the relationship with AlertSafe system programmers and Air Canada IT to resolve technical issues.
• Lead work and tasks to ensure the AlertSafe system is operational.
• Supervise and direct testing of new functionalities for the AlertSafe application and website. Manage the relationship with the team responsible for the portable electronic flight deck organizer to deploy new versions of the AlertSafe application.
• Lead the strategy of future development work regarding the AlertSafe system, acting as primary user and software administrator on behalf of Air Canada.
• Establish, supervise, and manage fatigue risk management processes presented in the FRMS manual.
• Lead revisions and modifications made to the risk management section of the FRMS manual.
• Act as subject matter expert and lead the development of the FRMS within other Air Canada directorates, at the request of the Director - Regulatory and Compliance.
• Ensure oversight and guidance of co-op interns assigned to support the FRMS and Fatigue Risk Management Program.

Qualifications

Education

• College diploma or university degree in a related field, or an equivalent combination of education and experience.

Professional Skills

• Qualification in Fatigue Risk Management Systems (must be obtained within one year of hire).
• Training in human factors and root cause analysis (must be completed within 24 months of hire).
• Training in quality management, including IOSA auditor training, an asset.
• Formal management training, an asset.

Scope of Skills and Expertise Required for the Position

• At least five years of operational experience in the commercial aviation sector within a Canadian air carrier governed by CAR Subpart 705, or equivalent.
• Experience in the air transport industry and thorough knowledge of daily operating procedures of an air carrier and an airport, and their interdependence, including experience in relations with all other operating departments participating in day-to-day airline activities, particularly regarding Air Canada's governance policies regarding its products and services.
• Vast skills and expertise in Air Canada's products and services, ability to propose or recommend varied solutions to complex problems, and capability to develop comprehensive written documents and requirements.
• Thorough knowledge of Transport Canada regulations and standards as well as similar regulations and requirements of foreign regulatory bodies (e.g., US Federal Aviation Regulations [FAR] and European Union Aviation Safety Agency [EASA] operational standards).
• International Civil Aviation Organization (ICAO) standards, recommended practices, and applicable annexes.
• Operational investigation techniques and International Air Transport Association (IATA) approved practices.
• Knowledge of Air Canada's technical procedures, policies, and standard operating procedures; and knowledge of Star Alliance network best practices.
• Vast knowledge of national and international aviation in order to propose varied solutions and recommendations to complex problems to senior management and executive leadership, and to discuss with Transport Canada and Transportation Safety Board executives and personnel.
• Thorough knowledge of national and international procedures used within applicable flight regimes performed by Air Canada technical flight crews, including internationally accepted best practices for operated aircraft fleets.
• Limited knowledge of aircraft-related procedures and standard operating procedures relative to aircraft fleets.
• Extensive knowledge of Canadian Aviation Regulations (parts 1, 3, 4, 5, 6, 7, and 8 and associated Commercial Air Service Standards), ISO standards, IOSA, ICAO annexes, FARs, Star Alliance network best practices, and EASA operational standards.
• Proven punctuality and reliability to foster overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be legally eligible to work in the country targeted at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided prior to the start date.

Linguistic Requirements

Equal skills considered, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.