Internship - Winter 2027 - Customer First Centre, Technical helpdesk

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country.

In addition, our headquarters continue to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Internship dates: January 5th to April 23th, 2027.

Location: The position is based at our Longueuil, Quebec Headquarters; internship from Monday to Friday, with flexible hours and exclusively on-site.

Why join our team?

The Customer Priority Center intern assists in the creation and maintenance of dashboards essential to the company. They take responsibility for several components of a larger project. They contribute to their team or department by leveraging their knowledge in various functional areas.

If you are a professional capable of working fairly independently and have in-depth knowledge of the discipline and function, we invite you to apply.

What will your day-to-day look like?

The Customer First Centre of Pratt & Whitney Canada provides technical and AOG (Aircraft on Ground) assistance, leading in the aspect of customer service and support. Our goal is to keep the fleet flying. This customer facing organization works closely with internal and external organizations to ensure customer requests are resolved promptly and acts as liaison between the different organization, such as Spare Parts, Rental Engines, Mobile Repair team, Customer Engineering groups, Chief Engineering team, Technical Publications, Warranty and many mores. Over the course of the internship, you would be asked to complete set of recurring and unique tasks.

Recurring Tasks:

• CRM Data Validation: Regularly verify the accuracy and completeness of case data within the Customer Relationship Management (CRM) system.

• KPI Creation and Extraction: Generate and extract Key Performance Indicators (KPIs) for both the CFirst and CSat departments.

• Monthly Report Calculation: Calculate data and contribute to the preparation of monthly reports presented to P&WC executives.

Unique Tasks (Potential, Based on Interests and Skills):

• Dashboard and Report Development: Design and create dashboards and reports as requested by management.

• Technical Engine Analysis Support: Assist with the technical analysis of faulty engines.

• Internal Training and Campaign Support: Take notes and help organize internal trainings and campaigns.

• Stakeholder Communication Management: Manage communications with a variety of internal and external stakeholders.

• CRM Case Management and Data Updates: Manage cases and update relevant data within the CRM suite.

• Premium/High-Level Customer Contact Verification: Verify the accuracy of contact information for premium and high-level customers.

• Other Data Validation: Validate various other forms of data as required.

• Independent Project Analysis and Execution: Analyze and tackle projects autonomously.

• Other projects can also be assigned to the student and developed autonomously.

• We are in need of someone who can manage numerous tasks and handle multiple responsibilities.

• The candidate will assist engineers and communicate daily with our customers that are located in over 200 countries.

• This is a chance to learn about the engine operations and maintenance related activities along with the excellent service Pratt & Whitney Canada offers since 1928.

• It is an opportunity to develop one’s communicative skills and professional image in a very dynamic environment.

As a member of CFirst and Customer Satisfaction team, you would be at the very center of Customer Engineering, Engineering, Sales, Finance, Engine Leasing, Warranty, Spares, Mobile Repair and Management. You would get to know many of the processes and difficulties that make Pratt & Whitney Canada one of the premier engineering companies of the world.

What do you need to be successful?

• Be eligible to work in Canada.

• Be enrolled in a Canadian university throughout your internship.

• Be able to work on-site in the province where you are hired if applicable.

• Pursuing studies in Computer Science, Business Administration, or in Electrical, Mechanical, Computer, Software, Industrial or Aerospace Engineering.

• Strong organizational and time management skills.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Comfortable working with multiple IT platforms (CRM, SAP, Outlook, etc.).

• Basic knowledge of data analysis and reporting tools (e.g., Excel, SQL, Power BI).

• Ability to work independently and as part of a team.

• Attention to detail and a proactive approach to problem-solving.

• Must be customer-oriented and have a sense of urgency.

• Must possess a “go-getter” style mentality in dealing with complex situations.

• Bilingual (French and English) is a plus.

Although this position is part of a French-speaking work environment, it requires a working knowledge of English to read and understand specialized instructions, plans, drawings and technical terms that may emanate from international organizations, as well as to write and sometimes communicate in English with customers, suppliers or international colleagues.

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates. At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.