Flight Monitoring – Night Shift

Description

SKYSERVICE BUSINESS AVIATION

Skyservice is a North American leader in business aviation. Founded on the key principles of safety and service excellence, we offer a full-service experience including aircraft management, charter, maintenance and sales from our aeronautical service terminals across Canada and into the western United States. People and values are inseparable assets that drive our commitment to quality, safety, respect and efficiency. These core values guide us daily and help build our reputation as leaders in aviation services. Skyservice is committed to supporting and developing its employees. If you want to advance your career, broaden your horizons and experience, Skyservice is the ideal team for you.

Get to know us: https://www.skyservice.com/

OBJECTIVE OF THE ROLE

In this role, you will play an essential part within our 24/7 operations team, ensuring the safe, efficient and smooth operation of flights during night hours. Working closely with flight crews and global service providers, you will monitor active flights, manage last-minute changes and provide real-time operational support. Your role is critical to maintaining situational awareness, ensuring regulatory compliance and delivering exceptional service to our clients and crews.

SUMMARY OF RESPONSIBILITIES

• Monitor active flights overnight, providing real-time tracking, situational awareness and proactive communication with the crew and stakeholders.
• Provide night-time operational support to crews, including flight tracking, managing change requests, planning support for night flight requests and assistance with diversions.
• Coordinate with airports, customs and ground handlers to confirm services and resolve any issues or delays occurring overnight.
• Ensure compliance with regulations regarding crew duty/rest periods and operational standards defined in the PPM and the Canadian Aviation Regulations (CARs).
• Manage night-time customs notifications, overflight and landing permits, and communicate with international authorities as required.
• Respond to last-minute operational changes, including aircraft swaps, schedule adjustments and service disruptions.
• Conduct risk assessments for nighttime or high-risk destinations in collaboration with management and crew.
• Support preparation of night-time quotes and route planning for urgent charter requests or schedule changes.
• Perform post-flight reviews and assist with updating flight logs and trip profiles as needed.
• Provide administrative support, including weekly fuel rate updates, crew expense verification, financial reconciliation and other assigned tasks.

Schedule:

• 5 days on, 2 days off
• Working hours: 22:00 to 06:00 (Eastern Time)
• Typical week: Sunday to Thursday or Tuesday to Saturday

QUALIFICATIONS AND REQUIRED SKILLS

• Minimum of one year of aviation experience (an asset)
• Proficiency in MS Word, Excel and Outlook
• College diploma or bachelor's degree in aviation management, business administration or equivalent experience
• Strong understanding of flight operations, international management and regulatory compliance
• Previous experience in business aviation or 24/7 operations (strongly preferred)
• Knowledge of CARs, FAA and EASA regulations (an asset)
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with flight-tracking software is a plus
• Excellent problem-solving and communication skills, particularly under pressure and during night hours
• Ability to work independently, make informed decisions and manage multiple priorities in a fast-paced, time-sensitive environment
• Flexibility to work nights, weekends and public holidays on a rotating schedule

Skyservice is an equal opportunity employer and welcomes applications from all interested individuals. If, for any reason, you are unable to apply through our careers portal, please contact a member of our HR team to request any required accommodations.