Flight Monitoring – Night Shift

Description

SKYSERVICE BUSINESS AVIATION

Skyservice is a North American leader in business aviation. Founded on the key principles of safety and service excellence, we provide a full-service experience—from aircraft management and charter to maintenance and aircraft sales—operating from our aeronautical service terminals across Canada and into the western United States. People and values are inseparable assets that drive our commitment to quality, safety, respect and efficiency. These core values guide our daily work and help build our reputation as leaders in aviation services. Skyservice is dedicated to supporting and developing its employees. If you want to advance your career and broaden your experience, Skyservice is the ideal team for you.

Get to know us: https://www.skyservice.com/

POSITION OBJECTIVE

As a Flight Monitoring Agent, you will play an essential role within our 24/7 operations team, ensuring the safe, efficient and smooth execution of flights during night hours. Working closely with flight crews and global service providers, you will monitor active flights, manage last-minute changes and provide real-time operational support. Your role is crucial to maintaining situational awareness, ensuring regulatory compliance and delivering exceptional service to our clients and crews.

SUMMARY OF RESPONSIBILITIES

• Monitor active flights during the night, providing real-time tracking, situational awareness and proactive communication with crew and stakeholders.
• Provide night-time operational support to crews, including flight monitoring, change request management, planning support for night flight requests and diversion assistance.
• Coordinate with airports, customs and ground handlers to confirm services and resolve any issues or delays occurring at night.
• Ensure compliance with regulations regarding crew duty/rest periods and with operational standards defined in the PPM and the Canadian Aviation Regulations (CARs).
• Manage night-time customs notifications, overflight and landing permits, and communicate with international authorities as required.
• Respond to last-minute operational changes, including aircraft swaps, schedule adjustments and service disruptions.
• Conduct risk assessments for night or high-risk destinations in collaboration with management and crew.
• Support the preparation of night-time quotes and route planning for urgent charter requests or schedule changes.
• Perform post-flight reviews and assist in updating flight logs and travel profiles as needed.
• Provide administrative support, including weekly fuel rate updates, crew expense verification, financial reconciliation and other assigned tasks.

Schedule:

• 5 working days, 2 days off
• Working hours: 22:00 to 06:00 (Eastern Time)
• Typical week: Sunday to Thursday or Tuesday to Saturday

QUALIFICATIONS AND REQUIRED SKILLS

• Minimum of one year of aviation experience (asset)
• Proficiency with MS Word, Excel and Outlook
• College diploma or bachelor's degree in aviation management, business administration or equivalent experience
• Strong understanding of flight operations, international management and regulatory compliance
• Previous experience in business aviation or 24/7 operations (highly desirable)
• Knowledge of Canadian Aviation Regulations (CARs), FAA and EASA (asset)
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with flight tracking software is a plus
• Excellent problem-solving and communication skills, particularly under pressure and during night hours
• Ability to work autonomously, make informed decisions and manage multiple priorities in a fast-paced, time-sensitive environment
• Flexibility to work nights, weekends and holidays as part of a rotating schedule

Skyservice is an equal opportunity employer and welcomes applications from all interested individuals. If, for any reason, you cannot apply via our employment portal, please contact a member of our human resources team to request accommodation.