Supervisor Technical Data - Cargo and Cabin

Do you have experience in Technical Publications, have you worked in customer service environments, and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Supervisor Technical Data - Cargo & Cabin to join our Customer Services organization based in Mirabel (Québec, Canada).

You will be part of the Technical Publications team producing and distributing, in all media formats, the technical documentation related to the maintenance of A220 aircraft as well as service bulletins.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Supervisor Technical Data - Cargo & Cabine will be to effectively manage and lead the multi-functional customer-facing team, and oversee the completion of multiple projects and objectives within the Technical Publications organization.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

• Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.

• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

• Establish and maintain a coaching and mentorship program for team members to promote professional development and ensure continuity of expertise within the Technical Data team;

• Act as the definitive point of escalation for operational, schedule, and customer-facing issues within the team, coordinating effective resolutions with internal stakeholders and external business partners;

• Establish and maintain coordination of deliverables from suppliers, business partners, and service providers (through Business Process Outsourcing; BPO);

• Manage the definition and production of maintenance data for related publications;

• Perform all employee-related management tasks: recruitment, management, periodic evaluations, and communication;

• Represent Technical Publications at different phases of engineering product development;

• Ensure all deliverables meet the operational unit's objectives;

• Ensure the continuous improvement of related processes and tools by considering feedback and needs from internal and external customers;

• You will be responsible for achieving the BPO initiative's objectives and the continuous improvement of associated processes and tools;

• You will be responsible for communicating BPO performance to internal stakeholders through governance reports and/or presentations.

Your boarding pass:

• You hold a college degree in aerospace or the equivalent, combined with a minimum of five (5) to seven (7) years of experience in technical publications;

• You have a solid understanding of aerospace technical publications processes and tools. Experience in business process outsourcing (BPO) and a distributed authoring environment is essential;

• You have experience in managing a team (an asset);

• You have an understanding of the latest standards, technologies, and trends in the aerospace sector (a major asset);

• You have a strong business acumen and you excel in providing exceptional customer service;

• You have excellent interpersonal and leadership skills, as well as an ability to positively influence others;

• You demonstrate strong core values and leadership qualities;

• You have strong communication skills (both oral and written) - it's essential to facilitate relationships with service providers and internal stakeholders;

• You have a perfect command of French and English (spoken and written).

This role may involve some travels for business (worldwide).

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply now!

About us

Commercial aircraft manufacturer, with Space and Defense and Helicopters divisions, Airbus is the largest aeronautical and space company in Europe and a world leader.

Airbus has built on its strong European heritage to become truly international, with some 148,000 employees at 180 sites worldwide. The company has final assembly lines for aircraft and helicopters in Asia, Europe and the Americas.

In Canada, more than 4,500 people work at Airbus's ten sites and offices and those of its subsidiaries, including more than 4,000 in Quebec.

The main production sites are the headquarters of the A220 commercial aircraft program and Airbus Atlantic Canada, both located in Mirabel, Quebec. Other Airbus sites and subsidiaries are located in Ontario - Airbus Helicopters Canada in Fort Erie and NAVBLUE in Waterloo - in Nova Scotia and Quebec.

A member of the Airbus family for more than five years, the A220, designed and assembled in Quebec and renowned for its exceptional performance and versatility, has become a preferred choice for airlines.