Supervisor, Passenger Services (Temporary 4 months)

Company Description

Be part of the journey!

Our mission is to be the preferred airline for our customers and our team.

Open-mindedness, care for others, intelligence at work, and above all, a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of best leisure airline in the world multiple times, and this is just the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

Job Description

The supervisor is responsible for overseeing all aspects of ground operations and ensuring they comply with Air Transat's high standards and safety requirements. As an ambassador for the Company, they will also be responsible for promoting and maintaining a safety culture at all times.

• Ensure compliance with Air Transat's airport policies and procedures for passenger handling, both for check-in and boarding, by assisting and supervising handler teams.
• Communicate guidelines to airport business partners;
• As needed, attend operational meetings and follow up on service level agreements (SLAs) with our suppliers;
• Conduct station inspections in accordance with company programs, identify corrective actions, and ensure their implementation;
• Provide coaching and mentoring to operational teams, both Air Transat's and those of various service providers;
• Manage station delays, emergency events, and irregular operations;
• Work closely with airport authorities, government agencies, and stopover service agents.

Qualifications

• College diploma or equivalent experience in the field (an asset);
• Minimum of 7 to 9 years of experience in passenger service, including 3 years as a team leader, passenger service;
• Knowledge of Transport Canada regulations for airlines, as well as regulations of the Canada Border Services Agency (CBSA) and U.S. Customs and Border Protection (USCBP);
• Extensive experience in ground operations and understanding of in-flight operations;
• Excellent organizational and problem-solving skills, ability to multitask, and demonstrated ability to work effectively under pressure;
• Able to work flexible hours according to operational needs;
• Excellent knowledge of MS Office suite software;
• Oral and written fluency in French and English*

*A good command of French is required for positions in Quebec. The incumbent will frequently communicate in English, orally and in writing, with colleagues, clients or other stakeholders, both in Quebec and internationally.

Additional Information

The workplace is at the airport and the work schedule is 4 days of 10 hours per week (day, evening, night, rotating).

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to build a workforce that reflects the diversity of our customers and the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous people, and people with disabilities to apply. Transat will accommodate people with disabilities throughout the selection and hiring process. If you require accommodations, please contact us so that we can appropriately meet your needs together.