Job Summary

Reporting to the Manager Strategic Procurement and Supply Chain Optimization, the Supervisor, Repairs & Warranty will oversee the Repairs and RMA teams to ensure appropriate availability of parts and tools for supporting aircraft maintenance.

Duties & Responsibilities

• Support in creation, issuance, execution and monitoring of policies & procedures
• Monitor workforce level and adjust as required
• Responsible for time keeping and overtime approvals
• Collaborate with other team such as Stores, Inventory Control, Planning etc. to process part queries and technical assistance requests
• Accurately process all repair, exchange, and RMA orders to ensure an uninterrupted flow of aircraft parts to the operation, ensuring that vendors meet the agreed turnaround time
• Manage Vendor contracts ensuring requirements are met with regards to pooling orders, consignment orders, core returns and other stipulations outlined in our agreements
• Guide RMA team in submitting warranty claims to various vendors based on Aircraft, Purchase, Repair, SB, AD and other warranties Porter Airlines is entitled to
• Review vendor competencies and ensure that procured parts have required certifications
• Maintain records and files according to the company’s policy, including vendor audit forms
• Proactively work on clarifications and discrepancies with all stakeholders as they occur
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Other duties as assigned

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Post-Secondary education in a relevant field
• Minimum 10 years experience in TechOps procurement role
• Minimum 5 years experience in TechOps supervisor role
• Previous experience in the aviation industry required
• Previous experience in a supervisory/leadership role required
• Previous experience in repair and warranty required
• Strong organizational skills with demonstrated ability to meet deadlines
• Superior written and verbal communications skills, coupled with highly developed interpersonal skills
• Effective analytical and presentation skills
• High degree of accuracy and attention to detail
• Experience with AMOS an asset
• Proficiency in Microsoft Office Suite

Location

Toronto (Billy Bishop Toronto City Airport - YTZ and Pearson International Airport- YYZ) #LI-Onsite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.