DESIGN AT THALES

Thales places design at the heart of its strategy, making it a key lever for creating quality products and experiences. In a context of AI growth, the designer's role is essential for designing relevant, responsible, and human-centered solutions.

Senior UX/UI Designer

Quebec City, QC (Hybrid) Full-time

Job Summary

The Senior UX/UI Designer works within multidisciplinary teams (engineering, science, product and project management, etc.) and contributes to the design of solutions integrating artificial intelligence in complex and sometimes critical environments, both on exploratory innovation projects and on large-scale projects aimed at integrating new functionalities into new or existing Thales products.

This person plays a key role in simplifying complexity by relying on structured approaches (e.g., user research, modeling, experience mapping) to guide decisions towards high-value solutions.

Responsible for the entire UX/UI process, the person designs products aligned with user needs and business objectives, while applying best practices related to AI design. He/she designs human-AI interactions adapted to the context of use, which are clear, effective, and aligned with ethical principles as well as Thales standards.

Essential Functions

• Clarify complex issues, by translating technical, organizational, scientific, and business challenges into clear and valuable requirements
• Plan the UX/UI approach by defining design approaches, deliverables, and strategies in collaboration with the project team
• Conduct user research activities (interviews, observations, tests, data analysis, etc.) to identify requirements based on real needs, pain points, and opportunities
• Define user-centered product visions, aligning business objectives, technological constraints, and user expectations
• Design experiences and interfaces (wireframes, prototypes, mock-ups) ensuring consistency, quality, and feasibility, and supporting development teams
• Design and facilitate workshops according to project and organizational needs (e.g., co-creation workshops, vision, etc.)
• Support project teams in developing an understanding of design that allows them to co-design solutions aligned with user and customer needs.
• Collaborate closely with stakeholders, fostering clear, structured, and influential communication, both internally and with clients
• Contribute to defining product priorities, highlighting user value to guide decisions and development
• Integrate into Agile practices, actively participating in various meetings (grooming, sprint planning, daily stand-up, review, retrospective)

Minimum Requirements

EDUCATION

• Bachelor's degree (or higher) in UX/UI design, interaction design, ergonomics/human factors, or a related field.

EXPERIENCE AND SKILLS

• Minimum of 10 years of experience in UX/UI design, interaction design, or ergonomics;
• Excellent command of UX/UI methods and facilitation;
• Experience with complex systems and projects (e.g., critical systems for domain experts);
• Excellent command of spoken and written French and English.

NON-TECHNICAL SKILLS

• Demonstrate initiative and autonomy, particularly in exploring new subjects and understanding complex systems.
• Excellent collaboration and teamwork skills;
• High capacity for empathy, benevolence, and open-mindedness;
• Ability to exercise collaborative, confident, and flexible leadership, promoting listening, openness, and team mobilization;
• Ability to value the expertise of other disciplines while asserting oneself and taking one's place within the team;
• Excellent analytical, critical thinking, and problem-solving skills;
• Great intellectual curiosity and a constant interest in continuous learning and diversity of subjects;
• Ability to manage several projects simultaneously while respecting priorities and deadlines;
• Strong sense of quality and a keen concern for good design practices;
• Ability to communicate ideas clearly, structured, and convincingly to different audiences;
• High adaptability and comfort in innovation environments;
• Ability to adapt one's approach and level of effort based on project size and needs.

Desirable Qualifications

• Experience in designing products or experiences integrating artificial intelligence;
• Experience using artificial intelligence in the UX/UI design process (e.g., research analysis, interface design, etc.)
• Experience in design on military, aeronautical and/or aerospace projects;
• Experience in CX (Customer Experience) and service design.

Specific Job Requirements

Travel: Ability to travel within Canada and internationally.

This position requires a good knowledge of English for writing technical documents, to interact, support and/or provide services to international clients, employees and/or partners as well as foreign governmental authorities who do not speak French.

Application Process
• Mandatory Portfolio: Please include a portfolio presenting at least 5 recent UX/UI projects, ideally related to Thales' domains. We are looking for case studies illustrating your design approach, your role in the project, the artifacts produced (research, wireframes, mock-ups, prototypes) as well as the results obtained.
• Candidates selected for the pre-selection stage will be invited to answer a questionnaire concerning their eligibility for the requirements related to security programs and clearances required for the position. They will also need to upload their portfolio as part of this stage of the selection process.

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on insurance (home, and auto).

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.