UX/UI Designer

UX DESIGN AT THALES

Thales places design at the heart of its strategy, making it a key lever for creating quality products and experiences. In a context of AI growth, the designer's role is essential to design relevant, responsible, and human-centered solutions.

UX/UI Designer

Quebec City, QC (Hybrid) Full-time

Job Summary

The person occupying the UX/UI designer position works within multidisciplinary teams (engineering, science, product and project management, etc.) and contributes to the design of solutions integrating artificial intelligence in complex and sometimes critical environments, both on exploratory innovation projects and major projects aimed at integrating new functionalities within new or existing Thales products.

This person plays a key role in simplifying complexity by relying on structured approaches (e.g. user research, modeling, experience mapping) to guide decisions toward high-value solutions.

Responsible for the entire UX/UI process, the person designs products aligned with user needs and business objectives, while applying good practices related to AI design. He/she designs human-AI interactions adapted to the context of use, which are clear, efficient, and aligned with ethical principles as well as Thales standards.

Essential Functions

• Clarify complex issues by translating technical, organizational, scientific, and business challenges into clear and value-driving requirements

• Plan the UX/UI approach by defining approaches, deliverables, and design strategies in collaboration with the project team

• Conduct user research activities (interviews, observations, tests, data analysis, etc.) to identify requirements based on real needs, pain points, and opportunities

• Define user-centered product visions by aligning business objectives, technological constraints, and user expectations

• Design experiences and interfaces (wireframes, prototypes, mockups) ensuring consistency, quality, and feasibility, and supporting development teams

• Design and facilitate workshops according to project and organizational needs (e.g. co-creation workshops, vision, etc.)

• Support project teams in developing an understanding of design that allows them to co-design solutions aligned with user and client needs

• Collaborate closely with stakeholders by fostering clear, structured, and influential communication, both internally and with clients

• Contribute to the definition of product priorities by putting user value forward to guide decisions and development

• Integrate into Agile practices by actively participating in various meetings (grooming, sprint planning, daily stand-up, review, retrospective)

Minimum Requirements

EDUCATION

• Bachelor's degree (or higher) in UX/UI design, interaction design, ergonomics/human factors, or a related field.

EXPERIENCE AND SKILLS

• Minimum of 10 years of experience in UX/UI design, interaction design, or ergonomics;

• Excellent mastery of UX/UI and facilitation methods;

• Experience with complex systems and projects (e.g. critical systems intended for business experts);

• Excellent command of spoken and written French and English.

NON-TECHNICAL SKILLS

• Demonstrate initiative and autonomy, particularly in exploring new subjects and understanding complex systems.

• Excellent collaboration and teamwork skills;

• High capacity for empathy, kindness, and open-mindedness;

• Ability to exercise collaborative, confident, and flexible leadership, favoring listening, openness, and team mobilization;

• Ability to value the expertise of other disciplines while asserting oneself and taking one's place within the team;

• Excellent analytical capacity, critical thinking, and problem-solving skills;

• Great intellectual curiosity and a constant interest in continuous learning and the diversity of topics;

• Ability to manage multiple projects simultaneously while respecting priorities and deadlines;

• Acute sense of quality and a strong concern for good design practices;

• Ability to communicate ideas clearly, structurally, and convincingly to different audiences;

• Great adaptability and comfort in innovation environments;

• Ability to adapt one's approach and level of effort according to the size and needs of projects.

Desirable Qualification

• Experience in product or experience design integrating artificial intelligence;

• Experience using artificial intelligence in the UX/UI design process (e.g. research analysis, interface design, etc.);

• Experience in design for military, aeronautics, and/or aerospace projects;

• Experience in CX (Customer Experience) and service design.

Special Job Requirements

Travel: Ability to travel within Canada and internationally.

This position requires a good knowledge of English for drafting technical documents, interacting with, supporting, and/or providing services to international clients, employees, and/or partners as well as foreign government authorities who do not speak French.

Application Process
• Mandatory Portfolio: Please include a portfolio presenting at least 5 recent UX/UI projects ideally related to Thales domains. We are looking for case studies illustrating your design approach, your role in the project, the artifacts produced (research, wireframes, mockups, prototypes) as well as the results obtained.
• Candidates selected at the pre-selection stage will be invited to answer a questionnaire regarding their eligibility for requirements related to security programs and clearances required for the position. They will also need to upload their portfolio as part of this selection process step.

Thales offers an extensive benefits program to all full-time employees working 24 hours or more per week and their eligible dependents, including:

• Company-paid complementary health care, dental care, health spending account, life insurance, Accidental Death and Dismemberment program, short-term disability insurance, travel insurance, employee assistance plan, and well-being program.

• Retirement savings plans (RRSP, DCPP, TFSA) with company contribution and match to a DCPP, with no vesting period.

• Company-paid holidays, vacation days, and paid sick leave.

• Discounts on home and auto insurance.

Thales is an equal opportunity employer valuing diversity and inclusion in the workplace. Thales is committed to putting in place accommodations throughout the recruitment process. Candidates selected for an interview who require accommodations are asked to make this known upon the invitation to the interview; our team will gladly work with each candidate to meet their particular needs. All information relating to accommodations will be treated confidentially and used solely for the purpose of providing an adapted candidate experience.

This position requires direct or indirect access to hardware, software, or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR), or the US Export Administration Regulations (EAR). All candidates must be eligible or able to obtain authorization for such access, including eligibility for the Canadian Controlled Goods Program and be able to obtain a Canadian NATO Secret security clearance.