Flight Attendant

Reporting to the Director or Manager, In-Flight Services, the incumbent is responsible for ensuring the safety and well-being of Porter passengers while delivering on the Flying Refined brand promise. The base location and fleet type (Toronto Pearson YYZ or Toronto Billy Bishop YTZ) will be determined by the company based on operational needs.

Duties and Responsibilities

• Ensure the safety of all passengers
• Effortlessly deliver friendly and attentive service to ensure passenger comfort
• Comply with standard operating procedures from your training, in accordance with Transport Canada and Porter policies
• Perform the physical duties of a flight attendant, such as lifting loads up to 50 lbs, standing for long periods, and assisting passengers in emergencies
• Handle operational and passenger-related unforeseen situations with tact
• Actively monitor the general condition of the aircraft cabin and make necessary adjustments to maintain passenger safety or improve their experience
• Embody Porter values
• Comply with Porter's appearance and uniform standards at all times
• Establish and maintain positive relationships with team members
• Actively participate in Porter's safety management system, including reporting hazards and incidents encountered during daily activities; understand, respect, and promote the company's safety policy

Behavioral Competencies

• Safety Focus: Identify hazardous or potentially hazardous situations and take appropriate action to maintain a safe environment for oneself and others.
• Teamwork: Work collaboratively with others to achieve organizational goals.
• Passenger and Customer Service: Deliver an unparalleled experience to internal or external customers (passengers).
• Initiative: Manage situations and problems proactively and persistently by seizing opportunities as they arise.
• Results-Oriented: Focus efforts on achieving high-quality results in accordance with company standards.
• Communication Focus: Listen and communicate openly, honestly, and respectfully with diverse audiences, promote dialogue, and build consensus.

Qualifications

• Hold a valid Canadian passport or a valid international passport and an up-to-date US crewmember visa (C-1/D)
• Be at least 19 years of age at the time of employment
• High school diploma
• Mandatory fluency in French and English
• At least two years of work experience dealing with the public in a customer service role
• Ability to obtain a Restricted Area Identity Card (RAIC) and pass the company background check process
• Ability to meet required medical standards (including alcohol and drug screening) and all physical requirements of the position
• Successful completion of a five- to six-week full-time training program with 100% attendance and passing all written and practical assessments
• Strong communication, teamwork, and interpersonal skills are essential, along with a safety-first mindset and the ability to work without supervision
• Be able to work a rotating reserve schedule that includes weekends, holidays, evenings, and nights. Schedules and days off are assigned based on seniority via an online bidding system
• Must be able to report to the assigned base airport within two hours of notice for flight duties

Company Description

Since 2006, Porter Airlines has been elevating the economy cabin experience for every passenger, providing warm hospitality featuring style, care, and charm. Its fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including coast-to-coast Canada, the United States, Mexico, the Caribbean, and Central America. Headquartered in Toronto, Porter Airlines is an official 4-star airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook, and X.