Agent, Call Center

Company Description

Be part of the journey!

Our mission is to be the preferred airline for our customers and our team.

Open-mindedness, care for others, intelligence at work, and above all, a good dose of fun allow us to achieve great things every day. Our commitment has earned us the title of world's best leisure airline multiple times, and this is just the beginning.

Want to join us? You'll have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You'll also have the opportunity to work in modern and inspiring environments.

What we offer

• A primarily telework position, with all computer equipment provided. Regular visits to the office are to be expected;
• A base salary of $17.75/h, supplemented by performance bonuses and incentives.
• A guaranteed salary increase with the addition of skills for the South package.
• 3 weeks of vacation + 5 days off upon hiring.
• Immediate travel benefits: unlimited standby tickets, confirmed tickets, and exclusive discounts to create your best memories.
• A stimulating environment to develop your talent and build a rewarding career.
• A full range of group insurance, an RRSP, and enviable travel privileges.
• An advantageous referral program: invite talented people like you and be rewarded!

Job Description

Your responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight modifications, etc.)
• Promote Transat products (e.g., seat selection, baggage, special services, insurance, etc.)
• Assist customers in navigating our websites.
• Offer exceptional service, marked by listening, empathy, and professionalism.

What we provide you with

• A defined schedule according to operational needs, confirmed in advance and adapted to your seniority and preferences.
• Personalized training and integration to master our products and systems. 2 to 3 days in person will be required for training and integration.
• Two options to work according to your lifestyle:
  • At the Montreal office, at 300 Léo-Pariseau, a stone's throw from Mont-Royal Park.
  • In hybrid mode, according to your flexibility.

Qualifications

What we are looking for

• Comfortable with IT tools and various systems.
• Day position: Variable schedule of approximately 37.5 hours/week, 7 days a week, with possibility of shifts between 7 a.m. and 9 p.m., depending on preferences, availability, and seniority.
• Night position: Availability required between 9 p.m. and 8 a.m., 7 days a week.
• Minimum of one year of experience in a call center.
• Experience in the travel industry is an asset.
• Recognized for your excellence in customer service.
• Bilingual (French and English, spoken and written).*
• Proficiency in Spanish or Portuguese is an asset.

*A good command of French is required for positions in Quebec. The incumbent will frequently communicate in English, both orally and in writing, with colleagues, clients or other stakeholders, both in Quebec and internationally.

Additional Information

Ready to embark? Send us your application now, a prime spot awaits you among us!

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Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity takes precedence. We strive to assemble a workforce that reflects the diversity of our customers and the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous people, and people with disabilities to apply. Transat will accommodate people with disabilities throughout the selection and hiring process. If you require accommodation measures, contact us so that we can together meet your needs appropriately.